To answer your questions more quickly than we can answer emails, we've put together a few of the ones we hear the most.
If you aren't able to find what you're looking for, then please give us a shout! We can be reached at firstname.lastname@example.org or through the form on our Contact page.
Order Shipping & Returns
How soon can I start checking the mail?
Orders will ship within 1-2 business days of being placed, via USPS Monday through Friday (excluding U.S. holidays). Most orders should arrive within 5-7 days, though shipping times may vary by location.
Please note that we are unable to ship to P.O. Boxes.
What if I want it faster?
We're all too familiar with that feeling of "I can't wait" when something fantastic is coming our way. We offer two expedited shipping options - Priority (1-3 Business Days) and Express (1-2 Business Days). The flat rates for expedited shipping are $15 USD and $30 USD respectively. Shipping times may vary due to location. If you need your package to arrive by a specific date, please contact us at and we'll sort out a special solution for you.
What about free shipping?
We offer free shipping every day on orders over $100 within the United States, and occasionally as an exclusive thank you to our #GlobalCreator community. Make sure you're on the email list to access that and other perks!
Do you ship internationally?
We like crossing borders as much as the next jet setter, and our packages do the same. International shipping is offered for a flat rate of $25 USD. Duties, taxes and other customs maybe an additional charge, and are not included in the price.
There's a possibility your package may be held by a country's customs department for a longer period of time, or restricted due to a country's individual policy. While we certainly want to do all in our power to make sure you receive your order, The Global Creator is not responsible for any delays or refusals, and no refund will be issued. Please check with your local customs department before placing your order to avoid such situations. All international sales are final.
Do you accept returns?
While we certainly hope you'll love our goods as much as we do, we understand that things don't always work out the way we thought they would.
The Global Creator offers a 30-day return policy for any new, undamaged and unused items, the exception being gift cards, skincare and wellness products. All sales on these items are final. Return shipping is offered at no cost.
What if my item is damaged?
We package our products with as much care as possible, but sometimes shift happens. Should your order arrive broken or otherwise damaged in any way, please contact us within 3 business days. A replacement item will be sent, or a refund issued should the item in question no longer be available.
How do you select your Makers?
We look for individual artists and designers, or small companies that still have that personal touch when sourcing our products. Our focus is on helping you shop locally, globally, and supporting small businesses regardless of geographic location.
Why are all of your Makers women?
At the moment, all of our the Makers in our collections are women, or companies with a woman in a top leadership role. In our research for sourcing, we found that many of the small businesses we were drawn to were founded by females who have struck out on their own, and are creating their own paths. And we thought that was pretty amazing, and wanted to support that empowerment by sharing both their stories and their goods.
Will you feature products made by men as well?
Absolutely! We certainly plan to include a more diverse selection of Makers as we grow, as well as a continue to add to the destinations we source from.
What is the Ready for Departure collection?
Our Ready for Departure collection features our picks to help you stay stylish, wherever you may roam. We put priority on high quality, beautifully made items that will travel with you for years to come. When selecting products for this collection, we ask: Will it wear well and stand the test of time? Is it packable? Will we want to use this when we're not on the road as well? If the answer is yes to all of the above, we know it's a keeper.
What is the Wellness-on-the-Go collection?
Our Wellness-on-the-Go collection includes 100% natural beauty products in travel-friendly sizes, perfect for throwing in your carry-on or purse. The idea is that you shouldn't have to sacrifice your beauty routine, even if you're bouncing from airport to airport, hotel to hotel, or even from office to gym to home.
Are all your beauty products organic? Vegan?
All of our beauty products are 100% natural, organic, and made with no animal testing. All products are made in the United States, and our partners uphold our high standards of high quality ingredients without all the extra "stuff" found in so many items on the shelves these days.
How long will the beauty products last?
Because our beauty products are all-natural, they do have a shelf life, typically 12-24 months. You can keep your products freshest longest by storing them out of direct sunlight, at room temperature or cooler.
What is The Marketplace?
The Marketplace is where we've gathered our Makers from different countries, and organized them into collections based on destination.
Which countries do you source from?
At the moment our partners are from England and France, with more destinations to come. Make sure you're on the email list to be the first to know when a new country launches!
Where do the goods ship from?
We currently stock the majority of the items in our Marketplace, and those ship from our headquarters in Fort Lauderdale, Florida. A few of the items ship directly from their country of origin, which will be noted in the product description.
Get to Know Us Better
Where did the idea for The Global Creator come from?
Our founder Amy spent nearly 8 years living between the United States and overseas, first in London, then Paris, where she studied interior design, and finally Melbourne, Australia, where she spent a year working with a boutique interiors and architecture firm. Upon returning to her home state of Florida, she wanted to find a way to blend her love of design and passion for travel, and maintain the global citizen lifestyle she had made for herself. And so the idea for The Global Creator was born.
Do you have a storefront?